The paper is devoted to solving the problem of assessing the quality of the medical electronic service. A variety of dimensions and factors of quality, methods and models applied in different scopes of activity for assessing quality of service is researched. The basic aspects, requirements and peculiarities of implementing medical electronic services are investigated. The results of the analysis and the set of information models describing the processes of assessing quality of the electronic service "Booking an appointment with a physician" and developed for this paper allowed us to describe the methodology and to state the problem of the assessment of quality of this service.

This paper describes results of the simulation of social objects, the dependence of schoolchildren's professional abilities on their personal characteristics. The simulation tool is the artificial neural network (ANN) technology. Results of a comparison of the time expense for training the ANN and for calculating the weight coefficients with serial and parallel algorithms, respectively, are presented.

The paper is devoted to solving a problem of the development of the website of Russian municipal policlinics and provides a selection of a set of elements which should be posted on a website. Such elements are necessary to provide citizens with correct and ergonomic e-services. The insufficient development of an infrastructure of institutions of public and municipal administration (particularly, healthcare institutions) in Russia made it necessary to analyze webresources used in different countries at different levels of providing medical services. The information resources of medical treatment facilities of the United Kingdom, of the United Statesrnof America and of the Federal Republic of Germany were researched separately for three existing economic models of healthcare. A set of criteria for the assessment of medical webresources was developed.

The natural and the artificial environment of mankind is of enormous complexity, and our means of understanding this complex environment are restricted unless we make use of simplified (but not oversimplified) dynamical models with the help of which we can explicate and communicate what we have understood in order to discuss among ourselves how to re-shape reality according to what our simulation models make us believe to be possible. Being both a science and an art, modelling and simulation isrnstill one of the core tools of extended thought experiments, and its use is still spreading into new application areas, particularly as the increasing availability of massive computational resources allows for simulating more and more complex target systems. In the early summer of 2012, the 26th European Conference on Modelling andrnSimulation (ECMS) once again brings together the best experts and scientists in the field to present their ideas and research, and to discuss new challenges and directions for the field. The 2012 edition of ECMS includes three new tracks, namely Simulation-BasedrnBusiness Research, Policy Modelling and Social Dynamics and Collective Behaviour, and extended the classical Finance and Economics track with Social Science. It attracted more than 110 papers, 125 participants from 21 countries and backgrounds ranging from electrical engineering to sociology. This book was inspired by the event, and it was prepared to compile the most recent concepts, advances, challenges and ideas associated with modelling and computer simulation. It contains all papers carefully selected from the large number of submissions by the programme committee for presentation during the conference and is organised according to the still growing number tracks which shaped the event. The book is complemented by two invited pieces from other experts that discussed an emerging approach to modelling and a specialised application. rnrnWe hope these proceedings will serve as a reference to researchers and practitioners in the ever growing field as well as an inspiration to newcomers to the area of modelling and computer simulation. The editors are honoured and proud to present you with this carefully compiled selection of topics and publications in the field.

The estimation of various social objects is necessary in different fields of social life, science, education, etc. This estimation is usually used for forecasting, for evaluating of different properties and for other goals in complex man-machine systems. At present this estimation is possible by means of computer and mathematical simulation methods which is connected with significant difficulties, such as: - time-distributed process of receiving information about the object; - determination of a corresponding mathematical device and structure identification of the mathematical model; - approximation of the mathematical model to real data, generalization and parametric identification of the mathematical model; - identification of the structure of the links of the real social object. The solution of these problems is impossible without a special intellectual information system which combines different processes and allows predicting the behaviour of such an object. However, most existing information systems lead to the solution of only one special problem. From this point of view the development of a more general technology of designing such systems is very important. The technology of intellectual information system development for estimation and forecasting the professional ability of respondents in the sphere of education can be a concrete example of such a technology. Job orientation is necessary and topical in present economic conditions. It helps tornsolve the problem of expediency of investments to a certain sphere of education. Scientifically validated combined diagnostic methods of job orientation are necessary to carry out professional selection in higher education establishments. The requirements of a modern society are growing, with the earlier developed techniques being unable to correspond to them sufficiently. All these techniques lack an opportunity to account all necessary professional and personal characteristics. Therefore, it is necessary to use a system of various tests. Thus, the development of new methods of job orientation for entrants is necessary. The information model of the process of job orientation is necessary for this purpose. Therefore, it would be desirable to have an information system capable of giving recommendations concerning the choice of a trade on the basis of complex personal characteristics of entrants.