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Despite the inception of new technologies at a breakneck pace, many analytics projects fail mainly due to the use of incompatible development methodologies. As big data analytics projects are different from software development projects, the methodologies used in software development projects could not be applied in the same fashion to analytics projects. The traditional agile project management approaches to the projects do not consider the complexities involved in the analytics. In this thesis, the challenges involved in generalizing the application of agile methodologies will be evaluated, and some suitable agile frameworks which are more compatible with the analytics project will be explored and recommended. The standard practices and approaches which are currently applied in the industry for analytics projects will be discussed concerning enablers and success factors for agile adaption. In the end, after the comprehensive discussion and analysis of the problem and complexities, a framework will be recommended that copes best with the discussed challenges and complexities and is generally well suited for the most data-intensive analytics projects.
Willingness to pay and willingness to accept on a two-sided platform - The use case of DoBeeDo
(2019)
It is widely known that especially for technology-based start-ups, entrepreneurs need to set up the boundaries of the business and define the product/service to offer in order to minimize the risk of failure. The goal of this thesis is to not only emphasize the importance of the business model development and evaluation but also show an example customer validation process for an emerging start-up named DoBeeDo, which is a mobile app operating on a two-sided market. During the process of customer validation a survey has been conducted to evaluate the interest of the target groups as well as the fit of their expectations using the Willingness to Pay and Willingness to Accept measures. The paper includes an analysis and evaluation of the gathered results and assesses whether the execution of the Customer Development Model can be continued.
As a result of the technical progress, processes have to be adjusted. On the one hand, the digital transformation is absolutely necessary for every organization to operate efficient and sustainable, on the other hand whose accomplishment is a tremendous challenge. The huge amount of personal data, which accrue in this context, is an additional difficulty.
Against the background of the General Data Protection Regulation (GDPR), this thesis focuses on process management and ways of optimizing processes in a Human Resources Department. Beside the analysis of already existing structures and workflows, data management and especially the handling of personal data in an application process are examined. Both topics, the process management and the data protection are vitally important by itself, but it is necessary to implement the requirements of data protection within the appropriate position of a corresponding process. Relating to this, the thesis deals with the research question of what barriers may occur by a sustainable process integration and to which extend the GDPR prevent an unobstructed workflow within the Human Resources Department of the Handwerkskammer Koblenz. Additionally, answering the question of which subprocesses are convenient for a process automation is highly significant.
In scope of these questions Business Process Management is the solution. By means of the graphical representation standard, Business Process Model and Notation, a process model with the relevant activities, documents and responsibilities of the recruitment process is designed. Based on a target-actual comparison it becomes apparent, that standardized process steps with less exceptions and a large amount of information are basically convenient for automation respectively partial automation. After the different phases of the recruitment process are documented in detail, a Workflow-Management-System can ex-port the transformed models, so the involved employees just have to carry out a task list with assigned exercises. Against the background of the data protection regulations, access rights and maturities can be determined. Subsequently only authorized employees have admission to the personal data of applicants. Because of impending sanctions by violation against the GDPR, the implementation of the relevant legal foundations within the recruitment process is necessary and appropriate. Relating to the defined research questions, it appears that in principle not every activity is appropriate for a process automation. Especially unpredictable and on a wide range of factors depending subprocesses are unsuitable. Additionally, media discontinuities and redundant data input are obstacles to an enduring process integration. Nevertheless, a coherent consideration of the topics of business process management and the data protection regulations is required.
This scientific paper deals with the question to which extend the increasing digitization has an impact on work-life balance. Answering this question is the main goal of this study.
To reach this goal a literature review is made, in which it is possible to create a direct correlation between the subjective feel of work-life balance and the perceived stress level. With the help of Antonovsky’s salutogenesis model (1997) from the stress research field, factors are ascertained which determine the perceived stress level and linked with that the perceived work-life balance. These stress-influencing factors are examined through a qualitative content analysis by Mayring (2014) on a base of a problem-centered interview.
The results suggest that the digitization has impact on all these ascertained factors and linked to them on the work-life balance. This shows, that the digitization influences us in almost every aspect of work or private life. Whether this impact is positive or negative towards the work life balance depends on the individual, that assesses this factor. Clear distinctions can be made between people working in an IT-based job and those that do not. In comparison, people with IT-based jobs perceive a substantial better impact of digitization on work-life balance.
The goal of this master thesis was to develop a CRM system for the Assist team of CompuGroup Medical that is aiding in integrating open innovation into the development of the Minerva 2.0 software. To achieve this, CRM methodology has been combined with Social Networking Systems, following the research of Lin and Chen (2010, pp. 11 – 30). To achieve the predefined goals literature has been analyzed on how to successfully im- plement a CRM system as well as an online community. Subsequently the results have been applied to the development of the Minerva Community according to the guidelines of Design Science suggested by Hevner et al. (2004, pp. 75 – 104). The finished product is designed based on customer and management requirements and evaluated from a customer and company perspective.
Innovationen prägen die Gesellschaft. Daher ist das Innovationsmanagement eine zentrale Aufgabe in Unternehmen. Erfolgreiche Innovationen können die Effizienz und Effektivität eines Unternehmens steigern, folglich ist das Ziel eines Innovationsmanagements, erfolgreiche Innovationen hervorzubringen. Innerhalb des Managements von Innovationen entstehen Herausforderungen, die auf Innovationsbarrieren zurückzuführen sind. Diese können zum Scheitern von Innovation führen. Um diese Art von Misserfolg zu vermeiden, kann ein Vorgehensmodell zur Identifizierung und zum Umgang mit Innovationsbarrieren einen erfolgsorientierten Innovationsprozess begünstigen.
Die Eisenbahnindustrie ist durch ihre Infrastruktur, ihre politische Abhängigkeit und Sicherheitsanforderungen gekennzeichnet. Sicherheit, als eines der Hauptthemen der Branche ist einerseits durch das Schutz- und Kontrollsystem der Politik geprägt und andererseits gestaltet und beeinflusst durch Forschung und Entwicklung von Unternehmen, Universitäten oder externen Entwicklern. Die Unfallvermeidung ist ein bedeutendes Thema in der Literatur zur Eisenbahnsicherheit, hierbei ist die Instandhaltung eines der Instrumente, die der Vorbeugung dienen. Die Prävention von Unfällen treibt den Bedarf von Innovatio-nen für die Eisenbahnsicherheit an. Dementsprechend ist die Thematik der Innovationsbarrieren auch für die Bahnindustrie von Bedeutung. Der Umgang mit diesen in dem konkreten Zusammenhang der Eisenbahnsicherheit soll anhand eines Vorgehensmodells systematisiert werden. Um das Modell insbesondere auf die Branche und den Schwerpunkt der Sicherheit abzustimmen, wird das Grundgerüst des Modells aus der Literatur erarbeitet und mit den recherchierten Kenntnissen der Branche erweitert. Basierend auf den Kenntnissen über Innovationsbarrieren im Schienenverkehr werden Schnittstellenprobleme als Ursache von den spezifischen Barrieren identifiziert. Dazu gehören beispielsweise die Interoperabilität und technische Harmonisierung zwischen Ländern wie der EU sowie die Zusammenarbeit zwischen Industrie und Wissenschaft oder externen Entwicklern. In dem Bezug zu der Branche konnte für das Modell eine Erweiterung erarbeitet werden. Es wurde herausgearbeitet, dass die Eisenbahnbranche weniger innovationsaktiv ist, als z. B. die Technologiebranche. Dies ist auf einen Mangel an Motivation zur Innovation zurückzuführen, der in der Branchenkultur aufgrund von der vergangenen Monopolstellung und dem hohen Sicherheitsanspruch zu einer risikoaversen Haltung führt. Daher muss die fortschreitende Liberalisierung des Eisenbahnmarktes abgeschlossen und die Sicherheitskonzepte neu strukturiert werden, um ein innovationsfreundliches Umfeld zu schaffen.
Letztendlich sollte das Vorgehensmodell in einer realen Umgebung getestet werden. Es wäre interessant zu erfahren, ob das entwickelte Modell zu den in dieser Arbeit entwickelten Ergebnissen hinsichtlich der mangelnden Motivation für Innovationen passt. Darüber hinaus scheint eine Validierung von Experten angebracht zu sein, da die Entwicklung des Modells von der Literaturrecherche abhängt
Im Rahmen der Masterarbeit wird die kompetenzgestützte Weiterbildungssuche analysiert und am Beispiel des Weiterbildungsvergleichsportales EDUfittery dargestellt.
Die Umsetzung und Integration eines Kompetenzmessverfahrens in ein Vergleichsportal für Weiterbildungen war das Ziel dieser Arbeit. Des Weiteren sollte anhand des Kompetenzmessverfahrens ein sogenanntes „Matching“ zwischen Kompetenz und Weiterbildung erarbeitet werden. Beim „Matching“ werden dementsprechend die vom Kunden eingegebenen Kompetenzen mit passenden Weiterbildungsvorschlägen verbunden. Somit wird ein individuelles Kundenerlebnis in der Weiterbildungssuche erreicht. Um dies zu ermöglichen, wird zu Beginn der Arbeit ein theoretisches Kompetenzschema analysiert, sodass Aussagen über Erhebungsverfahren und Auswertungsstrategien getroffen werden können, um diese, besonders in Bezug auf ein web-gestütztes Messinstrument, kritisch zu hinterfragen. Aufbauend auf der Analyse verschiedener Kompetenzmessverfahren im Online-Segment, kann gezeigt werden, dass die Kompetenzdiagnostik zwar einige Verfahren zur Verfügung stellt, doch nur wenige sind praktikabel und in der Lage tätigkeitsbezogene Handlungskompetenzen zu bewerten. Folglich wurde das Instrument der Selbsteinschätzung von Kompetenzen als am besten zutreffendes Verfahren für EDUfittery gewählt.
Im Zuge der Arbeit wurden zwei Online-Umfragen und ein Experteninterview durchgeführt. Dabei wurden zum einen Mitarbeiter, als auch Personaler in Bezug auf Weiterbildungen befragt. Als Experte konnte Herr Korn, von der IHK Akademie Koblenz gewonnen werden. Anhand der Umfrageergebnisse und weiterer Recherchen konnte ein umfangreicher Business Case für EDUfittery angefertigt und mit Prozessdiagrammen veranschaulicht werden. Es wird ersichtlich, dass das Thema Kompetenzanalysen in Unternehmen bisher kaum Anwendung findet. Bei genauerer Betrachtung der aktuellen Marktsituation wird zusätzlich klar, dass es derzeitig noch keine Plattform gibt, die Kompetenzen mit Weiterbildungen erfolgreich in Zusammenhang bringt, um dem Kunden individuelle Weiterbildungslösungen anbieten zu können. Als Ergebnis der Arbeit kann demnach festgehalten werden, dass eine Integration von Kompetenzanalysen im Bereich Weiterbildungssuche durchaus sinnvoll ist. EDUfittery könnte sich bei erfolgreicher Umsetzung als hilfreiches Tool im Bereich Weiterbildung und Kompetenz etablieren und somit Unternehmen grundlegend bei der Abbildung, Analyse und Weiterentwicklung von Kompetenzen unterstützen.
A service excellence culture is determined by various factors. Some factors are supporting the realization of a service excellence culture, others are more about to inhibit excellent service. The internal environment of the organisation is the foundation for excellent service. While the employees are known as the key of excellent service, it is up to the management to support their employees with a respective treatment. Especially empowerment and encouragement are known as supportive elements concerning service-orientated behaviour of the employees. The term internal excellence describes the optimal internal situation of the organisation for introducing a service excellence culture. Within an internal excellence, the front-line-employees are creating customer satisfaction and delight among the customers by working off the customers problems as well with standardized processes, as well as with innovative processes. An inhibiting factor is the complexity of the customers problems. With a rising complexity, it gets more difficult to solve the problem and to create customer satisfaction and customer delight. In the IT service industry, the complexity has a special impact. Due to the characteristics of the industry, encountered problems are often complicated and technical sophisticated. These individual characteristics lead to an increased complexity, the front-line-employees have to deal with. To manage this challenge, several measures have to be adopted. The service-employee can be supported by a clearly defined guideline, that includes all relevant steps of the service process. Additionally, a learning culture can be enhanced by creating a knowledge database, where service-cases are documented. The technical support of the service-employee by using special software tools is another measure, which supports the service excellence culture of the organisation.
This thesis deals with Responsible Research and Innovation (RRI). The objectives of the work are to clarify the term RRI and to identify the current state of research in the field. RRI is a concept significantly shaped by the European Commission (EC). It is composed of responsibility, research and innovation, which will be considered individually to begin with. According to the definition by Clausen (2009) used here, responsibility is made up of a subject ("Who takes responsibility"), an object ("for what,"), one or several addressees ("to whom") and authorities ("and why?"). In the conceptual chapter of this thesis, the role of organisations as subjects of responsibility is grounded in the fact that they work toward a certain purpose. More importantly, though, society as an important addressee and authority of responsibility, increasingly calls for organisations to take responsibility for the consequences and wider impacts of their actions. The field of sustainability, with its pillars of economical, ecological and social issues, is considered a key object of responsibility. Innovation and research as an integral part of it are understood as complex processes aiming at reaching corporate goals in novel ways. By means of a literature analysis according to Webster & Watson (2002) the current state of research on RRI is explored. Most of the literature used is identified as conceptual in nature. Despite the great uncertainty that still prevails, four dimensions of RRI can be identified: Deliberation, Anticipation, Reflexivity, and Responsiveness. Taking into account the results of the literature review, the dimensions offered by the EC are classified as important activities rather than conceptual dimensions. Research and innovation in alignment with RRI involves stakeholders, particularly society, in the process right from the beginning. It also examines its potential impacts and continually reflects on its motivations and underlying values. The most important aspect is the adaptability of the process in response to the results from the other dimensions. All activities are based on responsibility and sustainability and are integrated through appropriate management and governance. In addition to conceptual work, little research has been done especially with regard to operationalisation and implementation of RRI. For the latter, the embedding in a stage-gate process according to Cooper (2010) is suggested here. However, the actual design of the conceptual dimensions still needs to be specified. In addition, overall awareness of RRI needs to be sharpened and a commitment to RRI made.
Coordination and awareness mechanisms are important in systems for Computer-Supported Cooperative Work (CSCW) and traditional groupware systems. It has been a key focus of research into collaborative groupware and its capability to enable people to efficiently collaborate and coordinate work. Until now, no classification of the mechanisms has been undertaken to identify commonalities and differences in coordination and awareness mechanisms and to show their significance in collaborative environments. In addition, there is a little investigation of coordination and awareness mechanisms in new forms of groupware such as socially enabled Enterprise Collaboration Systems (ECS). Indeed, both in science and in practices, ECS incorporating social software have become increasingly important. Based on the combination of traditional groupware and social software, ECS also include coordination and awareness mechanisms that may simplify collaboration, but these have not yet been investigated.
Therefore, the aim of this thesis is to identify coordination and awareness mechanisms in the academic literature to provide a general overview of those mechanisms examples. Additionally, this thesis aims to classify the mechanism examples. Based on a deep literature analysis, concepts described in literature are chosen and applied with the intension to analyse the mechanisms and to reach a classification. Based on the classification of the identified mechanisms their commonalities and differences are examined and described to gain a better understanding of them. For illustration purpose, examples of coordination and awareness mechanisms and their application are portrayed. The mechanisms examples refer to the classification groups derived. The selection of the mechanisms for the visualization is based on significant differences in their functionality. Subsequently, the selected mechanisms, more based on traditional groupware, are checked to a limited extend whether they can be found in socially enabled ECS. The collaborative platform of IBM Connections serves as a practical example of ECS incorporating social software. IBM Connections is used at the University of Koblenz to run the platform "UniConnect". On the platform it is investigated which of the identified mechanisms examples of the literature are applied in IBM Connections and which additional mechanisms are created by users. This work is the first step in the study of coordination and awareness mechanisms in socially-enabled ECS. In addition, it is expected to detect new mechanisms which are used while the social factor to collaborative work is new.
The purpose of this thesis is to examine and collect coordination and awareness mechanisms examples in literature to analyse them. Additionally, the purpose is to provide a first overview of mechanisms and to classify them by investigating their commonalities. Beside this thesis should give incentive for further investigations to investigate coordination and awareness mechanisms in socially integrated ECS.